We are thrilled to announce that omnichannel platform provider easiware has chosen Dear Lucy for its Salesforce and HubSpot Marketing reporting. Headquartered in Paris, easiware helps top brands manage their customer relations across channels. Its clients include the likes of Galeries Lafayette, Bonduelle, Misterfly, and Nuxe. “Dear Lucy allows us to have real visibility on our sales activities. It's a real decision-making aid”, comments Matthieu Zayat, the Head of Sales at easiware.
easiware is a quickly growing French software-as-a-service company established in 2008. The company works with top retailers and brands of all industries to personalize interactions with customers across all channels, online and offline.
The easiware platform makes it possible to manage and personalize the customer relationship, efficiently process requests, manage satisfaction and offer customers a personalized experience on all channels (telephone, e-mail, chat, social networks, etc.).
easiwere has offices in Paris, Marseille and Nantes and currently employs a team of around 50. Photo: Thierry Lefevre.
Based in Paris, Marseille and Nantes, easiware currently employs a team of over 50 people. Today, easiware works with more than 450 brands across 16 countries. Its clients include Galeries Lafayette, Bonduelle, Promod, Stade de France, Nuxe, Ouigo, Printemps.com, and many more.
The rapidly growing company has been recognized in Deloitte’s Technology Fast 50 and Technology Fast 500 EMEA rankings. easiware has also been featured on the Gartner’s Cool Vendor rankings and Happy @ Work.
Matthieu Zayat, Head of Sales, easiware.
Matthieu Zayat, the Head of Sales at easiware commented:
“We work with Salesforce for Sales and Hubspot for Marketing, and it can be very time-consuming and expensive to find the right information. So we needed to find software that met that need. We now have a clear idea of what we need to improve.”
“We chose Dear Lucy for several reasons: First of all, the connection with our tools was just one click away. Second, the data is very clear and readable. It is easier for us to make decisions.
Lastly, the Dear Lucy team was very responsive and clear throughout the sales process.”
“What I like, above all, is the UX which allows us to have real visibility on our sales activities. It's a real decision-making aid.”
“Dear Lucy is now used not only by the board of directors but also by the entire sales team. The software gives us a clear vision of what we need to improve in order to perform better.”
Taina Sipilä, the CEO of Dear Lucy commented:
“We are thrilled to welcome easiware to the Dear Lucy family! We are happy to support the growth of fellow-SaaS companies, and we were especially impressed by easiware’s client list. France has a special place in my heart so seeing Dear Lucy family grow in France is especially nice!”
About easiware
easiware helps brands improve the way they interact with customers and scale what makes customer relations great: personalization! Through customer knowledge centralization, customer requests automated processing, and customer engagement (IA and semantic analysis), easiware enables companies to transform their customer care and offer useful and memorable customer experience. It’s all about becoming and remaining a love brand with customer service being real business leverage. easiware is a solution made for SMBs and large companies with customer service teams of 5+ all the way to 100 in all sectors from retail to distribution, cosmetic, transportation, and consumer goods.
About Dear Lucy
Dear Lucy designs and develops real-time sales performance reporting solutions for CEOs, sales leads, and their teams. Dear Lucy draws data from Pipedrive, HubSpot and Salesforce, calculates critical KPIs, and shows trends and data-driven forecasts on real-time, responsive dashboards. Dear Lucy is officially listed on the Pipedrive and HubSpot app marketplaces. Dear Lucy is a privately owned scale-up company with customers in over 20 countries. Dear Lucy is headquartered in Helsinki, Finland.